5 Signs of a thriving service business
How do you rate your service business success? How much time do you spend on your business v’s inside your business? How do you perform with the below questions?…
Philippines breaks India top six in outsourcing index
The Philippines is challenging India as a destination for outsourcing business services, as Manila reaches number two in Tholons Top 100 Outsourcing Destinations…
SugarCRM Launches i2i Customer Journey Workshop Series
“Customers are in charge today,” said Phil Winters. “They’re hyper-connected, informed by countless communication channels, and their expectations…
SugarCRM Caps Successful SugarCon 2015
SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution…
SugarCRM sweetens Sugar 7.6 with a BPM twist
Following a string of acquisition and partnership announcements over the past few weeks, SugarCRM on Tuesday rolled out a new version of its flagship customer relationship…
SugarCRM Introduces Sugar 7.6, Bringing Process Management into CRM
SAN FRANCISCO (SugarCon 2015) — SugarCRM today gave a preview of Sugar 7.6, the latest version of its CRM software, which is due for release next month. Sugar…
5 key ways to keep existing customers coming back
How often do we think about whether our customers will keep coming back and, more specifically, how we can ensure that they do? At InnoventCRM we value all the points…
Does your growth plan put the client front and centre?
Knowing the future value of your business starts with knowing more about your existing clients and future ones than you think. You might think you know what your…
Three top marketers on the role of personalisation in customer experience
Three marketing leaders discuss what ‘personalisation’ really means for brands in 2015, why it’s a strategic imperative and how it impacts customer experience.…
CRM market as bloated as ever, says Forrester
The customer relationship management (CRM) market is mature, bloated and consolidation is going to continue for the foreseeable future. The upshot: Technology buyers…
Internet of Things: Building digital bridges in a connected world
I’m delighted you know so much about me? Data can help marketers know consumers better than they know themselves. But the feeling of a marketer inside your head,…
Five technology trends manufacturers can’t ignore
Manufacturing companies have a reputation of using customer relationship management (CRM) systems for the bare minimum; essentially as ‘systems of record’ for…
What will CRM look like in 2015?
US CRM-focussed web site CRM Simplified is very bullish about 2015, saying it will be a dynamic year for CRM, will present many challenges, and therefore many opportunities.…
With mobile on its mind, SugarCRM looks to expand
The idea is that instead of just inputting data, users like salespeople will get help as they go about their day “I describe it as we have evolved from an…
SugarCRM growth surges by 52 percent in Asia-Pacific Japan
A strong channel, acquisitions of new customers, and growth experienced by existing customers drove the company’s hike in the Asia-Pacific Japan region during…
Building an app for your business: Should you go onshore or offshore?
While it’s long been the norm for Australian manufacturers to offshore aspects of their business to save on costs, in recent years there has also been a strong…