SUGARCRM AWARDED 5-STAR RATING IN CRN'S 2016 PARTNER PROGRAM GUIDE
The Annual Guide Recognizes the Best Channel Partner Programs in the Market SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships…
SugarCRM Mobile Adds Encryption to Offline Data
Mobile CRM is not the future, it’s today. As the workforce becomes more dispersed and employees increasingly spend more time away from their desks, a high-quality…
SugarCRM is the Right Platform to Support Your Digital Transformation
Digital transformation is a popular buzz phrase. But, what does it mean and how does it fit into your business? There are many definitions floating around the Internet.…
SugarCRM acquires Contastic for natural language-based predictive sales tools
Following its acquisition of Stitch last year, SugarCRM — a CRM competitor to Salesforce — has picked up another startup to enhance the arsenal of intelligent…
Gartner Survey Reveals IT Decision Makers Agree with Sugar Vision
As a precursor to their annual Salesforce Automation (SFA) Magic Quadrant, several Gartner analysts ran a survey polling key decision makers at enterprises around…
SugarCRM Wins IBM Beacon Award
SugarCRM is thrilled to be the recipient of an IBM Beacon Award in the Outstanding Commerce solution category. Winners in the IBM Beacon Awards, a part of IBM’s…
Understand and Grow Customer Relationships with an Excellent CRM Integration: SugarCRM and IBM UBX
(Editor’s note: The following blog post originally appeared on IBM’s commerce blog on February 4, 2016) In the digital world, customer journeys have become…
Solving Real, Complex CRM Problems – A SaaS vs. Cloud Perspective
Valuable insight by Michael Schneider I just read a recent blog post on Cloud CRM deployments by Gartner’s Michael Maoz and I think he hits on a very…
Exclusive Video Interview with SugarCRM’s CEO Larry Augustin
The CRM executive reflects on the company’s recent developments, plans for 2016, and the economy. CRM is a rapidly moving industry, but from time to time,…
The Sugar Platform is Recognized for Enabling Companies to Better Engage with Customers, Increase Brand Loyalty and Grow their Businesses
CUPERTINO, Calif. – January 14, 2016 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative,…
Should you look to manage an offshore development team or leave it to Innovent?
Effective management of a remote software development team is the key to successful project implementation. Communicating with the team regularly and ensuring that…
SugarCRM launches new customer support portal
The new site offers a number of big improvements, all aimed at delivering the help you need as quickly as possible: Powerful Search : You will now see a search…
The Strategic View - Are You Transforming Your Business?
A major trend we’re seeing among Sugar customers and in the industry at large is a more enlightened take on CRM – one where businesses are going beyond automation…
Tips for CRM buyers
In the CRM space, it is a big help to us when a business has figured out what they’re trying to accomplish. Unfortunately, we often still get told “I need some…
5 CRM Predictions for 2016
It’s that time again. In addition to shopping for gifts and attending holiday parties, December is also prediction season. Here are five CRM predictions that we…
SugarCRM Opens First Data Centre in Sydney, Providing Local Customers with Peace of Mind and Improved Efficiency
SYDNEY, Australia. – November 23, 2015 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative…
SugarCRM serves SaaS offering out of Australia
SugarCRM will launch an Australian data centre for its CRM software-as-a-service, the company announced today. The company’s Sugar On-Demand offering will…
Business Choice Awards 2015: CRM
Customer interaction is a key component of most businesses. The success or failure of a business rides on the quality and quantity of customer interactions. This…
Modern CRM Best Practices – Part 2 – Get a Total Customer View
In part one of this blog series, we talked about the need to align the sales and marketing departments in the age of the empowered customer. Along those lines, as…
SugarCRM Mobile 2.9.0 Released!
SugarCRM have officially released SugarCRM Mobile 2.9.0! You can review what was included in this update through the following release notes: SugarCRM Mobile for…
Modern CRM Best Practices – Get Marketing and Sales on the Same Page
Organizations that view their CRM as a tool to track sales leads and record data about current customers are missing opportunities to get the most out of the system.…
The secret to driving customer engagement
Global marketing head of SugarCRM claims too many organisations invest in customer journey mapping but aren’t acting holistic digitally Leveraging deeper customer…
When Choosing a CRM, Beware of Hidden Costs
When it comes to buying a new automobile, smart shoppers do more analysis than simply looking at the sticker on the windshield. While some cars may seem like a deal…
Thinking About SaaS Risks – Part 3: IT issues are not just IT issues
A popular argument for deploying SaaS software is that it “just works.” It is simple for users to get started and use everyday without burdening the IT department.…