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SugarCRM launches new customer support portal

innovent - January 14, 2016 - 0 comments

The new site offers a number of big improvements, all aimed at delivering the help you need as quickly as possible:


  • Powerful Search : You will now see a search bar with dropdown menus where you can select your version, edition, and user type to receive focused search results. Results are filtered by these criteria to ensure you are being presented with the most relevant content possible. You can easily broaden your search my removing filters, and your selections will carry over to subsequent site visits. 
  • Simple Navigation : The grey navigation bar appears on all pages, below the search bar, allowing you to easily access all major areas of the site as well as providing quick access to training, the community, and the case portal. Once you’ve drilled into our content, the navigation menu on the left facilitates your movement within the page or to related content within a focused portion of the site.
  • Documentation Hub : The Documentation tab displays all relevant user guides and other resources for your selected version and edition of Sugar. This serves as a centralized hub for learning about your specific Sugar instance as well as the appropriate mobile apps, plug-ins, and connectors.
  • News & Updates : The home page now includes a news feed of community conversations, the support site’s most popular and useful content, and our most recently published or updated pages.
  • Feedback : The bottom of every page allows you to rate a page’s usefulness and to provide text feedback about the page. We want to hear your opinions! Please note, the option to rate a page only shows for logged-in users. 
  • Mobile Viewing : Mobile-responsive design ensures you can access the support content you need no matter where you are – including on your phone, tablet, or other mobile device.

For all your SugarCRM needs contact InnoventCRM today on 1300 781 681 or


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