SYDNEY, Australia. – November 23, 2015 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, today announced it has opened its first Australian-based hosting infrastructure, providing its customers with comprehensive data residency security and improved performance for their hosting needs.
SugarCRM’s new service will be hosted on its proprietary Sugar On-Demand servers in Sydney, enabling existing customers to comply with their own data sovereignty mandates and to better conform to Australia’s new privacy laws. By opening its own data centre, SugarCRM is offering both its existing and new customers different options around where they would like to host their customers’ data. SugarCRM’s customers within the region will also experience faster connectivity when accessing their data, further improving efficiencies.
This marks a pivotal point in SugarCRM’s expansion within the region, as an increasing number of its enterprise customers request that their data is stored exclusively within Australia, to ensure better control over their data and have visibility of where there data is. This is in line with recent statistics revealing that 50 per cent of global companies have their data stored on servers within their country – and that number rises to over 70 per cent of Australian businesses. Catering to the needs of Australian businesses was a top priority for SugarCRM’s growth strategy in Australia.
SugarCRM’s Vice-President, APJ, Wayne Goss, says “At SugarCRM, we enable businesses to engage with their customers. We, in turn, have listened to what our own customers need from their CRM provider, and have invested in a local data centre which will provide peace of mind and an improved experience through quicker speeds of data access,”
Eric Ornas, Senior Vice President, Customer Support and Operations at SugarCRM, Inc. says the ability for SugarCRM to host data within Australia reflects how seriously the company takes both data security and providing best in class performance to customers. “Barely a week goes by without a major company losing control of its customer’s data. We are entrusted by our clients to keep their own customers’ data secure, and this investment shows how seriously we’re working to minimise any risks. Our customers require access to their data, often at a moment’s notice. With a Sydney based data centre, we’re delighted that this is something SugarCRM can now provide its customers in Australia, New Zealand and the Pacific region,”
The Sydney-based data centre will be built from the ground up to mirror the capabilities and security protocols of all SugarCRM’s hosting sites, which provides customers with lower latency and best-in-class failover and business continuity systems.
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