Can elegant customer experience be a simple matter?
We can all picture a swan gliding calmly over still waters. As business people, most of us can’t help thinking of those two legs beneath, paddling tirelessly,…
Battle of the CRMs: Each gets one. Salesforce gets Virgin Atlantic, SugarCRM gets Virgin Mobile
All’s fair in love and war as SugarCRM gets its own Virgin customer win to crow about For a few years now, Salesforce has had Virgin Atlantic as one of its more…
3 Reasons Why You Need to Check Out the NEWLY Announced SugarCRM MACS
Want to customize the SugarCRM Mobile app? Want to improve your mobile user on-boarding experience? Looking to manage your SugarCRM Mobile app using Mobile Device…
SugarCRM Mobile App 4.0.0: Better, Deeper, Prettier
Thanks to the smartphone revolution, the physical boundaries of the workplace have disappeared. Now — and increasingly into the future — it is a must to have…
SugarCRM Sweeps CRM Category on CRN's 2016 Annual Report Card
SugarCRM, the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution in the…
SugarCRM 's Continued Innovation Leads to Placement as a “Visionary” in latest Gartner Magic Quadrant for Sales Force Automation
This month, Gartner released its 2016 Magic Quadrant for Sales Force Automation, and SugarCRM was once again listed in the “Visionaries” quadrant, we believe…
It’s Time For a Little Relationship Advice - SugarCRM (Part 2)
Andrew Staples — August 15, 2016 A few weeks ago, in Part 1 of this CRM advice column, we focused on SugarCRM’s pricing model versus Salesforce, and it became…
Now Available: The SugarCRM Customer Journey Solution
Andrew Staples – SugarCRM Earlier this year, during SugarCon 2016, SugarCRM announced and demo’d the Customer Journey Plugin. We are excited to say the…
Six Ways Marketers Can Prepare for Business Transformation
(Editor’s note: this post was originally published by Business Insider Australia) Buyers always want the best customer experience and so sellers must constantly…
Build a Growth Machine…By Being a Maverick
Maybe this experience is familiar to you: You want to grow your business, but don’t have confidence in your growth machine. Your current sales organization performs…
Building and Leading an Offshore Team Across the World's Time Zones
We came across this great post and think it is very relevant for Aussie businesses also. At Innovent we believe we have cracked the Offshore/DualShore Software Development…
Software Outsourcing - Why the Philippines is beating India
When engaging in outsourcing, one of the most important issues that should be considered is the location – both the Philippines and India are the most popular…
4 Steps to CRM Transformation
Have you been Ubered? Has technology reshuffled the deck in your industry? Are you about to become obsolete as some new (or renewed) competitor steals all of your…
SugarCRM Transforms Relationships at Largest SugarCon Yet
Last week, SugarCRM hosted more than 1,200 attendees at SugarCon, its annual conference for customers and partners. The SugarCon 2016 theme was “Transform Relationships”…
SugarCRM is planning a Siri-like agent named Candace
Its new Sugar Intelligence Service will tap AI and offer predictive analytics SugarCRM has put AI at the core of its product plans and is working on a new intelligence…
Larry Augustin of SugarCRM: CRM is More Important Than Ever
SugarCRM held its annual user conference, SugarCon, earlier this week in San Francisco. Over 1,200 people were on hand to see what direction the company was taking…
Sugar bowls over the CRM cloud giants on data and depth
SUMMARY: SugarCRM CEO Larry Augustin on why the big cloud vendors have got it wrong on data centers, IaaS and the pursuit of breadth over depth. 1 Comments Larry…
SugarCRM CTO Clint Oram: Make Every Customer Experience Extraordinary
Clint Oram co-founded SugarCRM in 2004 and is one of the original architects and developers of the Sugar application. As the company’s chief technology officer,…
Learning From “Defining Moments” in Business and Life
When I look at the industry in which SugarCRM operates, that of front office software, it is easy to see several defining moments. These monumental shifts have been…
Ineffective use of technology holding back planners
By John Kavanagh Financial planning and brokerage businesses have not taken up the opportunities available through greater scale and more effective use of technology,…
SugarCRM Introduces 'Informative CRM' Features in Sugar 7.7
An Informative CRM Gathers Customer Information From Multiple Sources and Enables Individuals to Find the Data They Need to Do Their Jobs Better SugarCRM Inc., the…
Beware: ‘Cloud’ Doesn’t Necessarily Mean ‘Open’
Re-post from Clint Oram – Cloud-based SaaS solutions offer some great benefits, but be careful. Getting trapped in a proprietary cloud solution can lead to…
Extending Marketing Automation with CRM
Intro Let’s say you’ve implemented a marketing automation solution. If so, you’ve taken a great step in terms of providing a superior experience for your…
The Need to Provide a Superior Customer Experience Drives Business Transformation, Study Shows
The goal of providing the best possible experience for customers forms the foundation of business transformation at successful companies, according to a recent Forrester…